Technology Tools (Tool #1 – Technology FAQs)

Google doc version (to customize and share): Technology Tools (Tool #1 – Technology FAQs)

Below is a list of frequently asked questions/concerns from students and parents/guardians working in a remote learning environment. Update this document with responses specific to your school district/building/classroom and post online for easy access.

Rather than sharing this as a link or attachment, consider copying and pasting the  text into the body of an email. Be sure to update it with information and responses specific to your parents/guardians and students.

Six Most Commonly Asked Questions

I don’t remember my school login.

  • Insert the common naming convention used in your district.
  • Insert the common password convention, if one is used.
  • Add a contact number, email address, or link to the technology contact. template shared in Communication & Feedback (Tool #1).

I’m having trouble with my school issued laptop, Chromebook or tablet.

  • Make sure it is connected to your WiFi.
  • Your device will work best if you sign out of it and turn it off and the end of the day.
  • If more than one person uses a device, make sure you sign them off and sign yourself on using your district account.
  • Many problems can be fixed by “Clearing Cache.”  Here are instructions how to do this in different browsers:
    Chromebook
    iPad
    Chrome Browser
    Microsoft Edge
    FireFox

I’m having trouble accessing an online application (Schoology, Google Classroom, Edgenuity) or links in the class aren’t working.

  • Many problems can be fixed by “Clearing Cache.” Links to  instructions are provided in the question above.
  • Sign in again from the beginning. Most assigned school applications (Google Classroom, Schoology, Edgenuity, eDoctrina) can be found at [Insert a link to where on the district’s webpage instructional applications can be found].

I need to send my teacher a scan or what’s on my screen.

This will be different depending on the device you are using.

  • If using a Chromebook, click here for information about Chromebook shortcuts, including how to take a screenshot.
  • If using a Windows device, Alt + PrtScn will work. You won’t see anything happen, but it takes a picture of what is on your screen and you can paste it (Ctrl + V) into a document, email, etc.
  • If using an iPad, click here to learn how to take a screenshot.

I am having trouble accessing the student or parent portal (Student Management System) for my school.

  • Home access is controlled by your district.  Please contact your main office or guidance counselor. [If your school district has a link for Student Management System access support on their website, insert the link here.]

[Verify this is the accurate process for your district, as access granting procedures will vary.]

I don’t have a printer at home and need to write on a document and send it my teacher. What can I do?

  • Print the file choosing PDF for the printer, and email it to your teacher.